Whenever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use to modify and resolve conflict disputes of any kind. Participants will also be provided a set of skills in solution building and in finding common ground.
In the Conflict Resolution course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter the size. If it is left unchecked or not resolved it can lead to lost of production, attrition, and even law suits.  

OBJECTIVES

• Understand what conflict and conflict resolution mean
  
• Understand all six phases of the conflict resolution process
  
• Understand the five main styles of conflict resolution
  
• Be able to adapt the process for all types of conflicts
  
• Be able to break out parts of the process and use those tools to prevent conflict
  
• Be able to use basic communication tools, such as the agreement frame and open questions
  
• Be able to use basic anger and stress management techniques
  

COURSE OUTLINE

• Module One: Getting Started
  
• Module Two: An Introduction to Conflict Resolution
  
• Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
  
• Module Four: Creating an Effective Atmosphere
  
• Module Five: Creating a Mutual Understanding 
  
• Module Six: Focusing on Individual and Shared Needs
  
• Module Seven: Getting to the Root Cause
  
• Module Seven: Review Questions
  
• Module Eight: Generating Options
  
• Module Nine: Building a Solution
  
• Module Ten: The Short Version of the Process
  
• Module Eleven: Additional Tools
  
• Module Twelve: Wrapping Up 

Course Fee: N10,300

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