Our Information Technology Infrastructure Library - ITIL V4 Foundation Certification Course will provide you with a firm understanding of the ITIL 4 core concepts, framework, and terminologies of ITIL service lifecycle.

This foundation course is designed as an introduction to ITIL 4 and enables you to appreciate the full spectrum of service management with an end-to-end view of creating, delivering and continual improvement of tech-enabled products and services.

ITIL 4 provides an applicable operating model for the delivery and operation of tech-enabled products and services, empowering IT teams to continue to play a crucial role in the wider business strategy.

By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

 

Course Outline:

1.       Module 1: Introduction

2.       Module 2: Key Concepts of service management

3.       Module 3: Four Dimensions of Service management

4.       Module 4: ITIL Service Value System

5.       Module 1: ITIL Management Practices

This course contains explanatory learning videos, practice exam questions, learning manual and additional resources

Eligibility:

The ITIL V4 Foundation Certification course is best suited for:

·         IT executives,

·         IT architects,

·         Operations managers,

·         IT audit managers,

·         IT planners and consultants,

·         database administrators,

·         Service delivery professionals,

·         Quality analysts, and development teams,

Exam Pre-requisite:

Anyone can take the ITIL V4 Foundation Certification exam after completing this course

 

Course Fee: N10,300

PDUs Available: 15 PDUs

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