Freqently Ask Question (FAQ)

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Frequently Asked Questions (FAQ)

Everything you need to know so you can use our platform effectively

Still have questions? kindly contact qal@aauekpoma.edu.ng or call +2348080334886


Need help getting started?

How do I create an account?

From the home page, click on "create new account" and fill the registration form to create an account.

Is account creation free?

Yes! it is free to create an account but you will have to pay for any course you want to enroll in.

Can I login with my mobile phone?

Yes! you can login using any smart device connected to the internet. kindly visit https://aauekpoma.dexuni.com/ using any device. Ensure you follow the instructions on the screen


Questions about enrollment

How can I enroll in a course?

Simply browse through the course options and pay online for automatic enrollment.

I made a mistake in my name. How can I update my profile?

Kindly send a mail to qal@aauekpoma.edu.ng attaching your particulars and reasons for profile update.

How long will I have access to the course?

Each course has a validity period of 60days from the day you made payment on our platform or the day you were enrolled.

Can I extend my access after expiration?

Yes! course access can be extended for multiples of 1 month at 50% of the course fee.

Can I enroll for more than a course at a time?

Yes! You can pay for several courses individually and will receive a certificate for each.

What is the refund policy?

There will be no refunds once a course has been paid for and accessed in any manner.

I paid for a course online but I was not automatically enrolled

kindly contact qal@aauekpoma.edu.ng or call +2348080334886


Course specific questions

How do I access my course(s)?

Login to your account. Click on "My courses" on the top bar to see all your active courses. Note, you will not see courses with expired validity here.

How can I view my certificate(s)?

View your profile by clicking on your name. On your profile page you will see the link "My Certificates" under Miscellaneous

What if I fail all attempts allowed in a course?

You have several attempts for each assessment. Ensure you study carefully before answering questions. You cannot proceed further after exhausting all your attempts

My course has expired, how do I apply for course extension?

Kindly login and pay for the course again to receive 60days access.

I have gone through the video quiz severally but it is not ticked.

Ensure you click on "Start new attempt" when playing the view the next time.